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We’re happy to share what we know, and you’ll find it all right here – industry commentary, media coverage and other resources.
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Articles
Is a Labor Storm Developing at Retail?
“The pandemic has exposed a number of festering labor issues and there have been some changes to the way frontline...
Should Store Associates Deliver Online Orders?
“I admire Zumiez for creatively deploying their employees to serve customers. Overall I think it’s a good idea, as long...
Retail Traffic Counters
Step 1 Don’t Waste Money on the Wrong Store Traffic Counters Traffic counting in retail stores has been around for...
Improve Your Sales
Overview Retail sales are hard enough to get at the best of times. Why make it harder? Despite the significant...
Improve Your Staffing
Overview How is it that your managers never seem to have the right amount of staff scheduled when their stores...
Why Traffic Matters
Overview Retail has become complex yet the foundation for success is deceptively simple — it starts with traffic.In the words...
Cycle Gear Case Study
Overview HeadCount’s Traffic & Conversion Program helped Cycle Gear drive revenue, improve their bottom line and shift to a ‘conversion...
Starbucks CEO Demonstrating Why C-Suite Needs To Leave The C-Suite
"Having executives get first-hand experience by working a shift is not new, but it never goes out of style. All...
Culture Is The Who And How We Work; Strategy Is What We Do
“Target continues to set the standard for driving up worker pay. I can only believe there is one key reason...
A Marriott executive for an athletic apparel brand?
Under Armour’s six-month search for its third-ever CEO ended last month with a surprise move. The Baltimore-based brand bypassed leaders...
Gap’s Amazon Deal Can Be Desperate And Smart At The Same Time
“It’s clear that Gap needs to drive sales, and so broadening distribution to Amazon is one way to get it,"...
Why retailers need a conversion rate optimization program
Retailers seeking to drive sales and boost customer loyalty need an effective conversion rate optimization program for both physical and...
Turning retail shoppers into buyers via conversion rate optimization
Shoppers are flowing back into retail stores after two years of COVID-19 and the quest is on to convert shoppers...
H&M Case Shows How Greenwashing Breaks Brand Promise
“While the financial calculation of merely greenwashing away environmental issues may seem acceptable, this is a real threat to the...
Retail Experts: Kohl’s Should Look Elsewhere For A Buyer
“I don’t see how Franchise Group can add a lot of value to Kohl’s business and the financing approach is...
Out of stock: When it helps — and hurts — a brand
Retailers and brands have struggled to manage stock levels during the pandemic. But out of stock can sometimes represent good...
Data literacy is a key skill in an ever-expanding digital universe
Data literacy can be a tough sell for executives who speak of profits and losses but don't know how to...
Being Dumped By Nike Might Do Some Retailers Some Good
Amid Nike’s moves to consolidate wholesale accounts, a few affected retailers are expressing confidence they’ll be able to shift to...